Privacy policy

Effective date: 22 May 2026

KartaLink ("we", "us", "our") operates the online store at store.kartaview.org (the "Store"). This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and applicable data protection laws in Southeast Asia.

1. Personal Data We Collect

We collect personal data that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Company name and job title (where provided)
  • Country and shipping address (for order fulfilment)
  • Any additional information you include in messages or enquiry forms

We also collect certain technical data automatically when you visit the Store, including IP address, browser type, pages visited, and referring URLs, through cookies and similar technologies.

2. Purpose of Collection and Use

We collect and use your personal data for the following purposes:

  • To respond to product enquiries, quote requests, and technical questions
  • To process and fulfil orders
  • To provide customer support and after-sales assistance
  • To send order confirmations and relevant transactional communications
  • To improve the Store and our services
  • To comply with applicable legal obligations

We will not use your personal data for purposes other than those stated above without your consent, except where permitted or required by law.

3. Disclosure of Personal Data

We do not sell or rent your personal data to third parties. We may share your personal data with:

  • Service providers — including Shopify Inc. (our e-commerce platform provider) and logistics partners, solely for the purposes of operating the Store and fulfilling orders
  • Hesai Technology — our principal manufacturer, where necessary to process technical enquiries or coordinate product fulfilment
  • Legal and regulatory authorities — where required by law, court order, or regulatory obligation

Where personal data is transferred outside Singapore, we take reasonable steps to ensure it receives an equivalent level of protection.

4. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is generally retained for up to three years. Order-related data is retained in accordance with applicable accounting and legal requirements.

5. Access, Correction, and Withdrawal of Consent

Under the PDPA, you have the right to:

  • Request access to personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Withdraw consent to the collection, use, or disclosure of your personal data, subject to legal or contractual restrictions

To exercise these rights, please contact us at our contact page. We will respond within 30 days.

6. Cookies

The Store uses cookies to support core functionality, remember your preferences, and analyse site usage. By continuing to use the Store, you consent to the use of cookies in accordance with this policy. You may disable cookies in your browser settings, though this may affect the functionality of certain parts of the Store.

7. Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

The Store may contain links to third-party websites, including Hesai Technology's official site. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact

For any questions or requests regarding this Privacy Policy or our handling of your personal data, please contact us via our Contact page.